*********** staff

I have a query that I logged with DStv about a month ago and it has come to my attention that the consultant I spoke to never escalated my query to the relevant department,DSTV has been charging me extra 50 Rands for showmax which I have never signed up for on my package, April my subscription was deactivated and I went to pay instead of paying 449 I was to I need to pay an extra 150 and when I called I was made aware it because of showmax ,intially when I logged a query the consultant who never escalated informed me she will request for refund and advised her not to ask for refund instead they must credit my account with 200 so that I only pay the difference .On Monday another consultant assisted me and gave me a ref number and told me I will be contacted in 24 hrs ,today I spoke to a ride consultant who refused to give her surname and told me she is not allowed to give her surname but her name is Khanyisa she wanted to log the same query again and told me the department is having a back lock ,meaning that my query will be at the back of the que again that girl was so rude I even ran out of airtme ,multichoice DStv staff are rude and incompitent