*********** staff at Multichoice

Mid Oct - I contacted Multichoice to upgrade from the DSTV compact on Price lock to DSTV Compact plus. I waited a whole week for them to contact me and eventually someone called me and explained to me that compact plus is not part of price lock but instead I can pay for my hardware and pay for the recording functionality and the normal compact plus subscription. All good and we agreed on that. The lady then informed me that my next instalment will have a prorate amount because I upgrade\downgrade in the middle of the month. On Friday the 27th of Oct 2017 I received a massage stating that my next debit order amount of R3260.93 will be deducted on the 30th Oct. I called the call centre again and spoke to another lady and she was unable to explain to me why the amount to be debited was so high as I pay my dstv via debit order every month and I never skipped a payment. After 20 minutes I then ask to speak to the team lead on duty after explaining my story to him numerous times he advised me that there's nothing he can do but instead I must withdraw all my money from my account so that the debit can bounce back. I then told him that I have more than one debit order that must go off from my account and who will be liable for all the charges incurred for the debit orders that will bounce since there's no money in my account. He's reply to me I'll be liable for the charges because Multichoice will not carry the cost of all the returned debits. I was advised by him that he'll escalate and get back to me. On Tuesday the 31st The money went off from my account and I called in again I spoke to a lady in the accounts department and she advised me to call my bank and reverse the money and she will then contact the price lock team and find out what went wrong and call me back with the right amount to be paid on the account. Today 10th Nov still no reply from her but I get a notification that my services is suspended and I need to pay R949.93 before they reconnect my service. I called Multichoice again and spoke to someone in the call centre and she told me that she will also escalate and listen to recordings so she can find out what exactly happened on my account. For now my service is reconnect but I’m not happy with the service I received thus far.