*********** staff and systems

<p>Have been a loyal member of this subscription service for many years.</p> <p>Pay by debit order and for a number of years and make use of the annual payment where I receive the benefit of only paying for 11 months and 12 month is free.</p> <p>Back in July 2016 for whatever reason I was changed back to a monthly payer.</p> <p>Visited their offices and raised this issue. Could not get an explanation as to why this happened but advised system updated to correct the problem.</p> <p> </p> <p>A monthly debit done again in August and when it happened again in September visted them again on 23/09/2016 at 07h34 tag no 4502. Explained the same scenario as above, again no explanation as to why the problem and also why the July fix not working. Change baack to annual implemented again.</p> <p> </p> <p>Low and behold come October, guess what another monthly deduction. Visited again and asked to see a supervisor. This was on 19/10/2016 at 07h33 tag no 4500. Of course did not see a supervisor. Explained again that not happy as this now my 3rd visit for same reason. Again no explanation as why changes to system not working. This person probably the most helpful so far as she did the changes AGAIN. Had the decency to phone on 17/11/2016 to advise that an annual deduction to be processed.</p> <p> </p> <p>Again guess what - still waiting for this to happen, no annual deduction made.</p> <p> </p> <p>What the hell is wrong with these idiots? Have not been advised of a change and why are they now forcing me to be a monthly debit order payer where I now loose the benefit I was receiving for being an annual payer.</p> <p> </p> <p>Would love it if someon with the correct authority and also know what they are doing would contact me to discuss this issue with me urgently.</p>