*********** Staff and Pathetic Service

I am not sure how I can get to speak to someone at Dstv that would know how their processes work. I have two separate packages a holiday Compact and normal Premium view. My set up has been like this for years. In the last couple of weeks things has changed, when I use self service to reconnect my holiday view, I am being told that I am in arrears and first need to pay the outstanding amount. I then call in to Dstv to confirm why I am getting this message not only on the self service but also as an error message on the screen. I am then advised to ignore as I am not in arrears as I have a debit order in place (which I had for years). Today the 23rd of Feb 2022, I get an email from Multichoice advising me that I have an outstanding balance. Can you advise how I can have an outstanding balance if my debit order is only due on the 28th of Feb and the previous debit order for Jan was deducted as per normal on the 29th Jan. I have never skipped a payment since I have Dstv. I need this sorted out ASAP. It is extremely embarrassing when renting out my holiday accommodation that my clients my see this error on the screen. The past weekend the 18th - 20th Feb the clients had no Dstv due to this *******, however I was charged for it. I need it sorted before my next tenants book in this coming weekend.