*********** staff and pathetic service

I have changed banks and a while ago and wanted my monthly debt order to go through my new account this month. As my debt order is on the 5 of every month I did my due diligence and called the call centre to try and change my details the guy I dealt with was useless at understanding my request to say the least (*** - 23 November 2015) never the less then went to the N1 City branch as I was told to, the lady I dealt with there said this guy gave me wrong information and that I could change my debt order details quickly and easily which she did ( Noxolo Mbakaza 24 November 2015) I have just gotten home now only to find an error message on my screen saying I haven't paid my account. I want this matter sorted out immediately as this is clearly not my fault. I do not wish to speak to speak to lower level staff as they are very frustrating.