*********** staff and non existent service

<p>On 15/04/2016 we installed an explora through a contractor. The contractor changed our package from select 2 to family without our consent. On the same day I contacted multichoice and requested that we are put back onto select 2 and was told that it has to be escalated to a supervisor. I was told that I will be put on a package closest to select 2. At the end of April I was surprised to see that an amount of R693.50 was taken from my bank account. It should have been about R219 for select 2 and R85 for the explora functions. When I phoned multichoice I was informed that the reason for the high bill was because I was opened for the full bouquet which I clearly did not request. About 3 months later and about 10 calls later at my cost this is still not sorted out. My latest call to Thulani on 1/08/2016 I was given the same excuse as every other time that it has to be escalated. I was told that I would be phoned the following day to confirm that the credit or refund is done to my account but I am still waiting for this call. When I phoned again on 3/08/2016 I was informed by Tshego Mosope that Thulani did not process the credit and did not get the necessary authorisation from a supervisor. It was therefore just pointless to once again explain the situation again to another staff member as none of them before showed any willingness or ability to provide any customer service. I thereby request that the approximately R389.50 that is owed to me for a very long period, that it is now paid into my bank account within the next 48 hours or I will have no option to cancel my subscription as this situation is highly unacceptable. </p>