*********** Staff and management at Multi choice

I have a dstv subscription for over 11 years. Recently i have spun the wheel of happiness and won a FREE SUBSCRIPTION UPGRADE which took effect in May!! When the subscription ended i was wrongfully downgraded to the incorrect package and due to this i have lost ALL of my rewards and i am now on beginners level. In June i did not pay for my subscription and when i queried with the online agent why i have no amount owing she told me its because i have a credit on my account! In july i received an SMS stating i need to pay double the normal amount for my subscription as i was on compact plus i was not willing to pay the R818 subscription as this means i would loose the credit on my account.i have been on the phone with the call centre and with actual PROOF of their agents claiming the wheel of happiness was a night mare as all customers are being charged for the free package.. I was told with mayn different reference numbers from their agents that there managers would rectify this and in the mean time i should pay my subscription for July until i have feed back as i have proof and screenshots stating i have won such prizes and proof from agents stating i have a credit on my account and my rewatds would be looked into by there so called technical team!! To my surprise I was then disconnected from the service and was charged an extra r50 disconnection fee. This is an absolute Joke as dstv is always advertising about the wheel of happiness but cannot give answers or solutions as to why i am being double charged and have to pay the subscription!! I eventually out of my force ended up paying the amount owed and received an sms stating that they have rectified my rewards but up till now i am still on beginner. I am furious with this incident especially being thrown left and right with no outcome!!