*********** Staff and management

Absolutely annoyed. I used the whatsapp option to find out my balance for July and was advised that next payment due on 4th October. I wasn't happy so I called the call centre on the 29th of July and was assured I have a credit in my account and no Balance is due. Today I try playing a recorded movie and it doesn't work. It says I need to upgrade my subscription. I called the call centre and speak to nompilo. She said I need to pay R4. I asked for her manager she said it is Calvin and he will call me back. No joy. I called back spoke to Siyabulela he said same thing pay R4 Calvin will call back. I paid R5 and called back and spoke to Mundo who said his screen is greyed out and keeps me on the line while doing nothing. I asked for Calvin he said Calvin is here hold on. Then comes back and says Calvin will call me cause he had other customers to call back so I'm not the only angry customer. I insisted to speak to him as he said Calvin can only call back on half an hour and while on the line speaking Mfundo puts me on hold and doesn't have any telephone etiquette and doesn't talk. This is such pathetic staff *********** I would say. Some are saying they working from home and no mangers to transfer. Working from home has made some of the staff lazy I would say cause no joy with getting help. I need answers or else I will take this matter further. I'm not stopping here.