*********** staff and incorrect billing
<p>I took out the payment plan of R539 with DSTV, since last year I've been billed an extra R149 on my package. To make matters worse, I called their call centre to complaine and after two of ther *********** staff members could not assist a supervisor by the name of Mzwandile than assisted me, supp**** me with a case number ********** . I am than told that they will keep in touch with me. I have not heard from anyone at DSTV to date, today I decided to call them and I am being told the matter is being escaleted. How useless can you be. I need this matter cleared and refunded. </p>
Dear Vergy Lollan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Dear Vergy Lollan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter Team
Good day Vergy
So sorry for the delayed response . We have referred this matter to the relevant team.
You'll be contacted shortly . We'll keep you posted.
Thank you
Girly
Good day Vergy
So sorry for the delayed response . We have referred this matter to the relevant team.
You'll be contacted shortly . We'll keep you posted.
Thank you
Girly
On Wednesday 21 May , one of your agents called me at 16h30 during office hours, I asked you agent to please call me back after 17h00 which she agreed to. To date I still have not received any calls or correspondence from you
Please advise
On Wednesday 21 May , one of your agents called me at 16h30 during office hours, I asked you agent to please call me back after 17h00 which she agreed to. To date I still have not received any calls or correspondence from you
Please advise
still no response from Multi Choice
still no response from Multi Choice