*********** staff( agent and supervisior)

I got an sms 29 November that I have an amount of R647 outstanding, I called the Call Centre where I was advised that my monthly subscription is R450 and the outstanding balance was for insurance. I told the agent that I need to cancel insurance as my dad is the one that signed up for it and had no idea what he was signing up for. The agent said that the insurance department is closed and took my numbers for one of the insurance guys to give me a call( this was last week Wednesday) am still waiting for that call.

3 December an amount of 430 was paid and today we got disconnected so I called the call centre again and spoke to a consultant by the name of Dineo who was rude to me and gave me an attitude throughout the call anyways when I called she said that we supposed to pay R520 per month for our subscription plus insurance which is bundled together which I understand, I queried the outstanding balance off R247 which Dineo said this amount was due because my dad has been paying R430 for the past few months.

your agents are very confusing beause the one agent that I spoke too last week said the difference was for insurance today when I called Dineo said the difference is because the account was short paid for the past months so what about insurance , is the difference for the shortfall because the DSTV account was short paid the past few months or is the difference for insurance.

Me and Dineo were failing to understand each other and I requested to speak to a supervisor because she was getting annoyed with me and being rude and sarcastic towards me, she put me on hold for 20 minutes only came back to me once to tell me that her supervisor is busy after spending 18 minutes on the phone with no solution. I spoke to Thobeka one of your supervisors who I feel was very unhelpful to me as she also failed to understand what I was advised when I called last week and all she could say was sorry ( your customer service is pathetic).

So your supervisor like the agent I spoke to last week have both failed to get someone from your insurance department to call me as am still waiting for the call and clearly have to waste my time again and call your call centre.

The level of service I received from your call centre is very disappointing I must say.