*********** staff!

On Saturday 16 Sept I received an sms stating I had to pay R1696.29, When I called *** I was advised that I am being charged for both Streaming and Premium. I cancelled Premium more than a year ago, the agent confirmed she would cancel Premium. then on Tuesday 20th I received an sms I must pay R973.75, when I called the agent advised the streaming had been cancelled, I explained that the incorrect package was cancelled, the lady then confirmed she was going to reverse all fees, cancel premium and add streaming. Today, I get an sms stating I must pay R1023.75 and that my viewing has been cancelled. When I again called, I was again advised that I am being charged for Premium and not streaming..... I am horrified that 3 calls later, 3 agents later and no one seems to be able to get my query right. I was retrenched in July 2021, at that time I cancelled my Premium subscription, Early September I activated and paid for streaming... now I have this problem!! Please can someone just cancel the premium package and re-activate the streaming package as a matter of urgency!