*********** staff

I upgraded my service after my bill debit order (1 September) and was advised my the consultant that my next debit order 1 Oct will be R430 (estimated, cant recall the exact amount) due to me already paying R325 on 1 Sep. On 17 Oct my services were cancelled and i called and spoke to Muzi Vilakazi who stated i need to pay R760 immediately to restore services. Very embarrassing as I had guests. I made the payment. A few minutes later i realised my pvr functionality was disabled. I called and spoke to Rudolph who stated that he had to redo everything as he doesn't understand what Muzi did. This is the 1st time im all my history with multichoice that i had to make a payment, in the past, i was debited. I want a full investigation into Muzi's handling of my transaction! I want feedback before i go further.