1 reviews | Active since Jun 2015

01 Aug 2017, 15:53

*********** Staff

<p>Hi, i just to say i never knew that dstv had such *********** people working for them. They have taken down my details incorrectly. As all calls are recorded, they refuse to go back to listen to the call and fix thier mistake. I had to make calls to them to remind them about sorting out their mistake twice. Up to now, no one has called to inform me if my problem was resolved. But i guess tomorrow they will bill me the incorrect amount that i have been having a problem about. </p> <p>Its sad.</p>

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Aug 2017, 16:17
Official

Dear Deon

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Aug 2017, 17:46
Official

Dear Deon

Thank you for taking our call. As discussed; we will listen to call call as soon as we have feedback we will be in touch.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Aug 2017, 16:39
Official

Dear Deon

Thank you for taking my call again, as discussed the error has been rectified.

Apologies for the inconvenience caused. You should receive your refund by tomorrow or latest Friday.

Regards

Elna

Best regards,

's update03 Aug 2017, 07:08
Reviewer Update

Hi Elna, yesterday afternoon i got a call from my friend. He went and threw his decorder at the DSTV in Edenvale. You guys dont know how much mess and fustration this incident caused.

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Aug 2017, 12:14
Official

Dear Deon

I've spoke to Mr Govender I have made arrangements for his decoder to be delivered back to him and he did confirm that it was done yesterday all is good.

Once more apologies for the mishap and inconvenience caused.

Regards

Elna

Best regards,