*********** Staff

<p>I called the Multichoice office in N1 City on 23/11/16 to upgrade to the Premium package for Dec/Jan since it's the festive season and school holidays as I'm on the Compact package. The consultant Boitumelo Mabilo advised me that there's a special running for Dec/Jan for R684 for the premium package and that's the amount I paid. On 30 January 2017 I received two sms from Multichoice advising me that I owe them R224.19 and if it's not paid my services will be discontinued. i called into their offices and a different consultant told me that the special only app**** to the customers who have the Explora Decoder and Boitumelo made a note in the system that she contacted me again that same night to advise me that I did not qualify. I am now asking Multichoice/Boitumelo to prove that conversation to me since all their calls are recorded as she did not call me advising me that I did not qualify. Why make a note in the system but you don't contact the system? When she advised me of the special, why didn't she first check to see what type of decoder I have? This consultant should be taken to task and be liable for the additional amount</p>