DM
Daphne M

1 reviews | Active since May 2016

02 Nov 2016, 10:43

*********** staff

<p>I have been with multi choice since they started, never had any problems. Until now, in June I added a decoder for my dad. I have the explorer on dpp, which is R799 a month. Added one for my father R749, all on one account. I pay one amount on my account and some untrained, *********** person puts the whole amount on the dpp, which is more than what is needed. So the added decoder shows behind and they switch it off, I phone and they switch it on......... for 3 days then off again. Five times in one month. Because they made a mistake I must pay reconnection fee every time and that aint gonna happen. After hundreds of rands in phone calls , plenty of e mails and going to offices 3 times, still not sorted. MULTI CHOICE broke contract and I will jion them and broke contract by cancelling ALL. If you decide to respond please dont let another *********** person call me AGAIN.</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2016, 10:56
Official

Dear Daphne Mostert

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Nov 2016, 13:28
Official

Good day Daphne Mostert

Thank you bring this matter to our attention.

Please accept our apologies for the level of service you received in this regards

We have escalated your concerns to our Price Lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Kind regards

Rupert

DM
Daphne M's update08 Nov 2016, 10:54
Reviewer Update

Multichoice has 100% feedback. Unfortunately they don't really get back to customers. STILL WAITING!!!!!!!