*********** staff

<p>Multichoice decided to change my address displayed on my monthly statement without informing me or consulting with me first. I use this account when providing proof of residency. Why was my address changed in the first place Multichoice?</p> <p>On 5/10/2016 I emailed Multichoice requesting my address be changed back to the original address. I receive a reply from Mirriam Masha (Ref ********** ) that my account has been updated and reflects a credit balance of ###. What does my account balance have to do with my request to change my address??? ***???</p> <p>I reply requesting an statement reflecting the new address. No reply from her.</p> <p> </p> <p>I receive a reply from Bernard Titus (ref ********** ) "Our records confirm that your address has been updated as per previous email. Please note that it will only reflect on your next invoice as we no longer bill our customers in advance."</p> <p> </p> <p>Today I receive my statement for this month and no change to address. This is after receiving confirmation from Multichoice. So I am asking you Multicoice, why is your staff so ***********? I have ongoing issues with your account department.</p> <p> </p> <p>I need my statement fixed asap and a new statement sent to me reflecting the change. This needs to reflect on my latest statement, don't come back with your BS it will only reflect next month!</p>