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Kayakazi N

1 reviews | Active since Jan 2017

03 Jul 2018, 14:27

*********** staff

i phoned them for a cancellation for July and they cancelled June now i owe them money due to their incompetence. I also received an sms from them saying i owe them money, i explained what happened to the lady, she said she will listen to the phone call and get back to me in a couple of hours and that was on the 27th of June @ 13:40. Till today i have not received a call back.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jul 2018, 15:03
Official

Dear Kayakazi Ntsiyane,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jul 2018, 21:02
Official

Dear Kayakazi Ntsiyane,

Our records indicate your services were disconnected due to non-payment. On the 21.06.2018 we received a request to cancel the debit order, as result no payment was received on the 25.06.2018.

Should you wish to reinstate you will need to make a manual cash payment.

Should you require further assistance, please do not hesitate to contact us send an email to ***.

Kind regards

Edward.

DStv Hello Peter Team.

Best regards,

KN
Kayakazi N's update05 Jul 2018, 12:34
Reviewer Update
Hi Edward I phoned a couple of days before my pay day asking if the debit order has been sent through and the lady said yes, i then asked her to make arrangements for July to cancel the the easy view. I phoned because i did not want to owe multichoice any money i have done this before when i know there will be no one home i cut the services and reconnect later. To my understanding the first lady that took my call did not do what i asked her to do she was quick to close a call. Will you kindly go back and listen to our telephone call as i was told they are recorded. Thank you