*********** staff

in September 2017 we started experiencing problems with multichoice- where account would be paid and not allocated. we had to allocate it manually using the app. we were on the price lock from 18/01/2016 to the 16/01/2018 price lock means that you wouls pay the same amount for the 24 months it would be more if one has insurance but It would be the same amount for the whole 2 years.Now multichoice started by suspending the account for payment on the dawn of the payment date. then they're cyborg systems sent an sms for an outstanding amount of R4450.00 thinking my account is paid for yearly. when I called to enquire, the call centre agent who did know what he was doing advised me that they bill in arrears and my account is owing.WHAT IS IT OWING, WHAT IS PRICE LOCK IN THE FIRST PLACE? I called again the same day spoke to Lunga who confirmed that they bill in advance- forward billing the imbicile did not even know what a recon is. which by the way I am still waiting for from the 18/01/2016 to date. he furthermore told me that the account was in arrears with an amount of R246. I asked who did they inform about this amount due. he blamed it on their thinking system. I fail to understand why multichoice hire staff that can't think like systems, if your system is so advance why are you hiring *********** people? Lunga told me that the 246 accumulated to R945.50 and this amount needs to be paid by the 16/02/2018. I only paid the amount I know its due as to date I have not received proper statement showing how this amount accumulated. I was told to spend more of my money and go to a dstv outlet and request for these statements but why? is the branch using a different system that des not think and is actually able to get clients what they want. I want the suspension to be removed because it is your incompetence that caused this, this all started when our account was given a different person to handle after the lady who was dealing with it left. Fix this **** as I am not owing anything I await statements showing how I accrued this debt.