JH
Jacques H

1 reviews | Active since Jan 2018

17 Jan 2018, 13:52

*********** staff

I have been trying to obtain a price lock contract for two weeks!!!! The staff are *********** and do not understand the definition of proof of income.. I don't want to purchase the entire multichoice building, I just want a simple subscription.. This is pathetic service. They just do not answer your queries or call you back. What a disgrace!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Jan 2018, 15:28
Official

Dear Jacques Hulley

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Jan 2018, 14:08
Official

Dear Jacques Hulley

As per telephonic conversation, your Price Lock application was successful.

The decoder is currently in the process of being dispatched, please expect delivery by latest Monday the 22nd of January 2018.

Thank you for bringing this matter tour attention. We apologise for the inconvenience caused in this regard

Should you require further assistance, please do not hesitate to contact us on ***.

Kind regards

Boitumelo

DStv: Hello Peter Team

Best regards,