*********** staff

I upgraded to explora on the 6th of October and it was installed on da 8th, I was informed I need to use an installer that was approved by multichoice which I did.

The installer advised that the compact has been cancelled and da funds will be transferred to the explora account. On the 25/10/2017 I called the callcenter to request an amount that will be debited on the 25th, I spoke to Alli Tladi who failed to give me the amount and he advised me that the aaccount was only cancelled on the 22nd of October, the agent failed to advise who called and said he will call me back with more info and HE NEVER CALLED. Called again the very same day and requested to speak to a senior and I spoke to Palesa and she also said she will investigate who called to make changes on my account and they will call me in 48 hours, SHE NEVER CALLED.

Yesterday I called and requested to speak to a manager, a guy by the name Winston Shishonge spoke to me and advised that the billing issue its not their problem I must contact the installer and take it up with him.

I have never seen this level of incompetence, I demand that this be sorted out before my account is debited.