1 reviews | Active since Feb 2016
*********** staff
I paid for Feb 2016 on the 29/01/2016, the payment went through my credit card and the bank confirmed on the 26/02/2016 dstv definitely received the payment but your *********** contact center staff at your Pretoria branch has no clue how to resolve issues. Philadelphia the contact center agent insists that the payment didn't go through because that's what the system states, I work in IT and system issues are always possible that's why you need to request proof from the client and resolve the issue not insist your **** system works. I have my bank statement that clearly shows the payment when through successfully so I want this resolved ASAP. This is the second time I had this issue, and this time I'm not just letting it go because DSTV does not respond to customer queries.
We apologise for the delayed response.
Please be informed that payments made via PayU between last year November 2015 and end January 2016 were not successful.
There was an error on their side which incorrectly showed transactions as successful when they were not. The error has now been fixed and customers should be able to make successful PayU payments going forward.
This does mean that your DStv account has not been paid. Hence we have sent out SMS and email notifications to customers to ask them to pay their accounts.
Please accept our apology for the inconvenience caused in this regard.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response.
Please be informed that payments made via PayU between last year November 2015 and end January 2016 were not successful.
There was an error on their side which incorrectly showed transactions as successful when they were not. The error has now been fixed and customers should be able to make successful PayU payments going forward.
This does mean that your DStv account has not been paid. Hence we have sent out SMS and email notifications to customers to ask them to pay their accounts.
Please accept our apology for the inconvenience caused in this regard.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah