JP
Jannie P

1 reviews | Active since Aug 2015

17 Aug 2015, 22:05

*********** staff

Disappointment is an understatement with the service from DSTV. It seems they do not have the expertise to link the new Explora with my current HD PVR on extra view. Yet, they advertise this. After how many phone calls from me, an official complaint on their website, no reaction. After enquiring if a complaint with Hello Peter would help I spoke to a senior who promised that he hould make it his personal mission to sort out, guess what, me the client, the fool is still waiting 24 hours after the call.<br> Bottomline - forget about the Explora if you did not budget for trouble <br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Aug 2015, 14:35
Official
Hello Janmar1,

Thank you for taking our call today.

Please accept our sincere apology for the delayed response.

We are very sorry to learn that your experience with our service was less than adequate.

At Multichoice, we value our customers and ask you to please feel free to continue providing feedback about our service.

We look forward to continue serving you as a valued customer. Thank you for your invaluable support.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah