1 reviews | Active since Jan 2013
*********** STAFF
Good day, I write to you with so much frustration and cannot fathom as to why Multichoice would employ *********** staff. I am a new DSTV owner and know very little about the entire process so I re**** on \SO CALLED COMPETENT"consultants and supervisor to assist me in getting started. The entire process took me 5 hours and up until now 8:20 p.m. I still cannot watch DSTV. I comp**** to about 50 different permutations to no avail. Even the Multichoice accredited installer tried together with a consultant and nothing. I spent hundreds of rands in airtime and expect to be re-reimbursed. The last attempt was for me to go out at night and pay subscription monies which I did and still nothing. How on earth do you guys operate with employees that lack technical knowledge. It was such a nightmare of experience being a first time owner to try to get connected to DSTV"
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your query without any success.
Pleas advise by return mail to *** should your query still not be resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your query without any success.
Pleas advise by return mail to *** should your query still not be resolved.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert