AR
Antoinette R
1 reviews | Active since Nov 2019
04 Nov 2019, 11:52
*********** SP!!!
If i could, I would lower my review.
This is utterly pathetic service, i attempted to cancel my DSTV twice now, everytime they promise me that they will send me an e-mail of confirmation, just to find out, their not gonna.(What a shocker!!)
I just phoned again after speaking to Rozanne for 22 minutes, she just decided to end my call while I was waiting for feedback and a reference number for the call.
I refuse to pay another installment! Besides the months where you just decide to double debit without any explanation,which i will not even go into, this has been a horrible experience!
I want my services cancelled by the 1st of DECEMBER!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 09:20Hello Antoinette Le Roux
We acknowledge that we have received your complaint, and we are attending to it.
As soon as we have feedback we will revert back to you by email or telephone.
Kind regards DStv Help Team
We acknowledge that we have received your complaint, and we are attending to it.
As soon as we have feedback we will revert back to you by email or telephone.
Kind regards DStv Help Team
Best regards,
DStv (MultiChoice)'s reply14 Nov 2019, 09:20
Official
Hello Antoinette Le Roux
We acknowledge that we have received your complaint, and we are attending to it.
As soon as we have feedback we will revert back to you by email or telephone.
Kind regards DStv Help Team
We acknowledge that we have received your complaint, and we are attending to it.
As soon as we have feedback we will revert back to you by email or telephone.
Kind regards DStv Help Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 09:28Hello Antoinette Le Roux
I tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Please be advised that you’re currently on a 24-month Price Lock contract. The contract must be settled first before we can cancel your contract.
I have requested a settlement quote from the Price Lock team. As soon as the feedback has been received from the team, I will email you the settlement quote to ***.
Kindly contact us on *** should you need further assistance.
Regards
Ntando
I tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Please be advised that you’re currently on a 24-month Price Lock contract. The contract must be settled first before we can cancel your contract.
I have requested a settlement quote from the Price Lock team. As soon as the feedback has been received from the team, I will email you the settlement quote to ***.
Kindly contact us on *** should you need further assistance.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply14 Nov 2019, 09:28
Official
Hello Antoinette Le Roux
I tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Please be advised that you’re currently on a 24-month Price Lock contract. The contract must be settled first before we can cancel your contract.
I have requested a settlement quote from the Price Lock team. As soon as the feedback has been received from the team, I will email you the settlement quote to ***.
Kindly contact us on *** should you need further assistance.
Regards
Ntando
I tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Please be advised that you’re currently on a 24-month Price Lock contract. The contract must be settled first before we can cancel your contract.
I have requested a settlement quote from the Price Lock team. As soon as the feedback has been received from the team, I will email you the settlement quote to ***.
Kindly contact us on *** should you need further assistance.
Regards
Ntando
Best regards,