*********** SERVICE PRTOVIDER

I phoned in on the 28th November 2017 and spoke to a male consultant, when I requested the amount that needs to be settled and want to cancel my account the consultant advised me that there is nothing owing on the account and that I no longer have an account with dstv. I asked the consultant a few times if he is sure that there is no payment outstanding and all times he assured me that nothing is outstanding. Now I am still receiving sms's from DSTV that my account has not been paid but in the SMS there is no amount that is outstanding and I also do not and gave not for a very long time received a statement from DSTV. I request that this issue be resolved IMMEDIATELY as this is a bad mark on my ITC report and also is not my problem as your system shows I do not owe anything,.