*********** service provider

I made a payment to my dstv box office account for an amount of R105 on the 21st August, till today im unable to view and im advised i have a R0.00 balance. The payment was done via my banking app using the banks pre approved beneficiaries and this has been done for the last couple years,i called your called centre latsnight and i was told that after i make a payment i always need to call in to allocate the funds to my box office account. What nonsense is this? and its the first time im hearing about this and how incovenient is this? Your service has become so inconvenient, your staff on the other end of the line are so ***********,just earlier this month i had another problem with your call centre,after going ro hello peter for that complain i never even get a response from you. I want this fixed and fixed asap,its an abo****e nightmare to keep calling your call centre to resolve issues caused by your companies incomptent service, furthermore the maintenance you are undergoing does not help in situations like this,the payment is done,you as the service provider need to fix this otherwise i will escalate my issue to every platform possible. This may seem like a small problem to you but as a client of yours its highly frustrating to always deal with this!!!!!!