*********** Service Overall from Customer Service

Here I am having a bad month as i forgot i have joined scorpion, so i left R365 for my DSTV only to find out scorpion will deduct R83 and amount was short by the time DSTV debit order goes through, i call DSTV customer service to find out if i can rectify this before i get disconnected, i called # ********** 222 to ask them if i can downgrade and pay R99 then comence as usual month. i speak to Ontse mabuza who is gladly assisting me and advising he will make it happen for me, i must just go to pick n pay and pay R99 urgent my line wont be cut off and i can enjoy the service till month end when i go back to my normal R365 service. then i wen back to pay that and the service was downgraded for real. then Boom last week on the 11October my service was supended and received an sms saying i owe R74.74 to my suprise is that Ontle never mentioned this to me i called in and spoke to Mpho Shabalala who couldnt explain that and with my frustration asked for a supervisor who Mpho shabalala advised she was not available however he will call me back, NO CALL BACK was received instead my service was reinstated, so i thought he just dogde the call back and just reinstated my account instead, well i was releved and now today 16October my account has been suspended and with an sms saying i owe R71.55 to my suprise yet again. How am i gonna resolve this if i have a bunch of *********** call center agents who cannot resolve a simple query like my, but really a big company like Multichoice cannot hire champions of call center agents to give excellent service, WHAT IS REALLY THAT, i'm so frustrated i cant even watch my downgraded channels. I called in again same number to get my services reinstated but NOOOO Around 10h00 systems were down, and now i call in again i'm told the calls must be listened, meaning i'm lying about this and Nandipha Mbandiwa with an attitude told me it will take about 24hours for my call to be resolved, DSTV is just charging me so many unknown amounts just because maybe they can or just because they know i need the service, this is real unaccepteble one has to deal with uncompetent staff and billing systems. please get yor facts straight and assist me please.URGENTLY!!! my mom and sister already cancelled DSTV because of the unknown charges and now me NO maan please fix this. Ontse mabuza reports to team leader Daniel Lethoro Mpho Shabala reports to Mandla Thuma Nandipha Mbandiwa reports to Daniel lethoro as per last call center agent i spoke to Dineo, even though Nandipha gave me 2 teamleader's name who are not hers Pearl muhasane and Andile radima

calls must be listened specially the first i did accordingly as i was told and now i owe R71.55, how is this possible?