*********** service frm a premium service providee

I reactivated my account late December 2014, to a premium account. I was asked to pay R740 odd. I paid it but it seems like I used a incorrect customer number. At the end of January 2015 I was debited with two months worth of subscription and I queried it. I was asked to send an email, I sent it and I got a reference number ***. Got a an email saying that my query will be sorted out in 48 hours. Today it's over a month and it has not been sorted out. As a result another debit order has went off my account. If this was some cheap Pay TV channel around the corner that started yesterday I would understand, BUT NOT WHEN IT\S THIS ****** EXPENSIVE DSTV that we bleed to maintain every month. I HATE PAYING PREMIUM PRICE AND GET SHOCKING LEVEL OF SERVICE ESP WHERE IT INVOLVES MONEY...I never got a confirmation that it's sorted