MB
Michelle B
1 reviews | Active since Mar 2020
27 Mar 2020, 11:22
*********** service during lockdown
How is it that every other service provider can have their services ready for this lockdown, but you can't?! Cannot get through on whatsapp line, phone lines or anything. Account IS up to date and yet here you are, suspending accounts! Shame on you- you are not even worthy of a 1 star!
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
27 Mar 2020, 11:43Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Mar 2020, 11:43
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MB
Michelle B's updateReviewer Update
27 Mar 2020, 13:31So according to Kagiso Moshoetsie from Multichoice, all proof of payments from Standard Bank are **********! Payment has been made, but services not reconnected. Kagiso is unprofessional as his story for reconnection keeps changing. I have no alternative but to report this to the Consumer Council, as well as Standard Bank SA.
MB
Michelle B's update27 Mar 2020, 13:31
Reviewer Update
So according to Kagiso Moshoetsie from Multichoice, all proof of payments from Standard Bank are **********! Payment has been made, but services not reconnected. Kagiso is unprofessional as his story for reconnection keeps changing. I have no alternative but to report this to the Consumer Council, as well as Standard Bank SA.
DStv (MultiChoice)'s replyOfficial
27 Mar 2020, 13:50Hi Michelle,
As per our telephonic conversation, kindly send us a PDF type proof of payment that shows the date, time, amount, bank transaction ID and your DStv account number. You can email the proof of payment to ***
Regards
Kagiso
As per our telephonic conversation, kindly send us a PDF type proof of payment that shows the date, time, amount, bank transaction ID and your DStv account number. You can email the proof of payment to ***
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply27 Mar 2020, 13:50
Official
Hi Michelle,
As per our telephonic conversation, kindly send us a PDF type proof of payment that shows the date, time, amount, bank transaction ID and your DStv account number. You can email the proof of payment to ***
Regards
Kagiso
As per our telephonic conversation, kindly send us a PDF type proof of payment that shows the date, time, amount, bank transaction ID and your DStv account number. You can email the proof of payment to ***
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Mar 2020, 13:51Hi Michelle,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
DStv (MultiChoice)'s reply27 Mar 2020, 13:51
Official
Hi Michelle,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
The DStv Hellopeter team
Best regards,
MB
Michelle B's updateReviewer Update
27 Mar 2020, 13:57No Kagiso, that is not what you said and I have the entire conversation recorded. You are yet again trying to mislead me, and other customers out there.
It is now an hour later, I suggest you check the status of the payment AS PROMISED YOU WOULD, AND GET US RECONNECTED! I am waiting on your phone call, as you undertook to make.
If this not resolved today, I am taking legal action against Multichoice.
It is now an hour later, I suggest you check the status of the payment AS PROMISED YOU WOULD, AND GET US RECONNECTED! I am waiting on your phone call, as you undertook to make.
If this not resolved today, I am taking legal action against Multichoice.
MB
Michelle B's update27 Mar 2020, 13:57
Reviewer Update
No Kagiso, that is not what you said and I have the entire conversation recorded. You are yet again trying to mislead me, and other customers out there.
It is now an hour later, I suggest you check the status of the payment AS PROMISED YOU WOULD, AND GET US RECONNECTED! I am waiting on your phone call, as you undertook to make.
If this not resolved today, I am taking legal action against Multichoice.
It is now an hour later, I suggest you check the status of the payment AS PROMISED YOU WOULD, AND GET US RECONNECTED! I am waiting on your phone call, as you undertook to make.
If this not resolved today, I am taking legal action against Multichoice.
MB
Michelle B's updateReviewer Update
27 Mar 2020, 15:07still no call as PROMISED by Kagiso! 3 hours later. Disgusting service!!!!!!!
MB
Michelle B's update27 Mar 2020, 15:07
Reviewer Update
still no call as PROMISED by Kagiso! 3 hours later. Disgusting service!!!!!!!