*********** SERVICE - DSTV CUSTOMER CARE( PRICE LOCK )

To whom it may concern

I am a very IRATE CUSTOMER. Each month my DSTV accounts gets disconnected. I have wasted time to call in month in and month out My account is R959.00 per month ( Explorer Price lock ). I am bound till end of Nov to this deal for FY19.

Yet I get sms and according to the call center, DSTV tries to debit my account monthly for R749 – this is real incompetence considering I am on a price lock. Then to add insult to injury each month there is reconnection fees added – I AM LIVID!!!!!!

This is by far the worst experience I have ever had as a customer. I pay via EFT because DSTV does not do proper debit orders and the amounts change monthly. I had one month where I missed and I paid all.

My question now arises- when will this finally be resolved! When can the level of service improve? will multichoice reimburse me for phone calls that was deemed unnecessary!!!! And to add insult to injury, a week after spekaing to yet another DSTV customer care consultant, one week later my DSTV is yet again isconnected and I must pay R540.00 I expect a reply to this email and want the matter resolved for once and for all. I have further escalated this to the BCCSA as I have been struggling for two months in a row with no mangers calling me back and no email assistance from the accounts department either. Then you wonder why people are cancelling their contracts all the time and going to the opposition?

Thx Sania