*********** Service DSTV

Such very bad service, I really think it is better to rather just use Netflix and Showmax, dstv not worth the money or hassle. Today 28 December 2020 - our explorer decoder keeps "rebooting" we phoned and where told because we took out insurance that we pay every month (and our account is always paid about a month in advance) we could take it to local agent in Klerksdorp. We got there (mind you 36 degree heat) waited outside in line for 30min. By 12:45 the lady told us that we are going to get a new decoder she just needs to do a swop. Bam... offline. Told us to come back in a bit. About 13:30 we went back. Stood in line for 30min in heat again but it did not budge, so left again. 14:45 went back again. By 15:15 my husband is helped, but they cant do the swop because we have extra view! So they cancel it but it does not register on dstv side. By 15:30 he left and the lady said she would phone as soon as it is sorted. Got home now our extra view decoders (that had absolutely no fault this morning, the fault was on explora) is not working. Phone dstv customer service, we are told that on our cost we should get installer out (NOTHING WAS WRONG WITH THEM THIS MORNING IT IS SOMETHING DSTV DID!!!!!) THE AGENT ON THE LINE DOES NOT UNDERSTAND THAT AT ALL!!!! The problem was only with the explora that kept rebooting during the day for the last few days. So tonight only the explora is working our other decoders apparently now needs to be "installed" again. Tell me why should I pay for something that was not broken before dstv worked on it???? Had to waste a half days leave already to sort this out. Customer care said they would call vack it is now 20:00 and still waiting. Why pay the insurance and premium monthly for such ****ty service....?