*********** service delivery...

I seriously do not understand how a big company like yours can not do simple accounting... I am beyond frustrated! First my dstv was disconnected because you said I am in arrears. Then when I pointed out that I only have one subscription and you re-activated and charged for 2, they tried fixing the account but still *****ed it up. On the 2nd of October the normal debit order went off and I made an eft payment for the same amount. Which meant that I was covered for October and November. AFTER you made the mistake you are telling me I am still in arrears? When in actual fact you owe me a day because I was penalised for your system error. On Monday I requested a total account deactivation as of the 2nd of December 2017. Is there any competent person which will be able to understand and assist and that will confirm the deactivation??? I dont have the time nor the energy to struggle any longer with this.