*********** SERVICE DELIVERY

About a month ago I had the DSTV Explora and extra view installed at home. <br> <br> Ever since it has been installed I had the one problem after the other with breaks in signals, accounts being deactivated (even though payments were made), smart cards that is not enabled, and PVR upgrading messages.<br> <br> I have to phone the Cape Town Call Centre ***) almost every day. At first the telephone operators were able to break signals and restore the signal....until the next day that I have to phone again. Each phone call takes up approximately 20 minutes. <br> <br> Then DSTV decided to upgrade their system and ever since then the problem got worse. <br> <br> Because our old decoder broke we also purchased the new HD decoder and had an accredited installer install the new decoder on Saturday 01/08/15. He was told to phone back within two hours as Multichoice was experiencing some 'teething issues' with the new system. The installer had to leave and I was left to phone back in two hours which I did. I was on the phone for almost two hours trying to get the signal restored. Operators put me on hold until at about 22:45. I gave up. <br> <br> On Sunday I went to the DSTV offices at N1 City with the Exp