*********** service based on their monopoly in the market

<p>I requested a downgrade to dstv compact from Dstv premium and the following occurs and it is now my problem yet DSTV continues to bill me.</p> <p>My extra view secondary decoder does not work anymore. I sat for hours using my air time speaking to a consultant to resolve the problem and they tell me there is nothing they can do. But it is their product and their service which I am paying for. Is this customer service. </p> <p>Firstly both worked well yesterday until 20h35 in the evening until my request. According to the consultant, we sometime have those problems, then why dont you fix it! Why put down the phone!</p> <p>I am not willing to waste my time and money and waiting in queues to solve issues based on your incompetence.</p> <p>Please solve this issue as I am paying for this service. </p> <p>This is pathetic service and sheer incompetence.</p>