*********** service

On 15/03/2016 I tried using the self service to downgrade my account to the easyview package. This kept on giving me a technical error so I called the call centre. They assured me that my downgrade will take place on 20/03/2016. A week later my service was discontinued, I thought it was something that the technician had to fix but did not have money to pay someone and left it as is. On 18/04/2016 I finally got someone to take a look at the decoder and dish only to discover that my service was discontinued by multichoice itself. On 19/04/2016 I called the call centre to find out what was happening and the guy told me to only pay in R260 and my service will be reconnected and on the easyview package. As soon as I made the payment the same day I called back and everything was reconnected, only to get an envelope on my decoder tonight 01/05/2016 saying that my account is in arrears and I have to pay R780 or else the service will be disconnected. What is happening, the first time I accepted YOUR mistake and had to pay for it, but the second time is just not on!