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I have been trying to organize a multichoice premium decoder account since the beginning of October.<br> <br> As per request, I sent the required documents to Multichoice, on the 2nd of October 2015. No one responded to confirm that documents were received or whether all was in order.<br> <br> After not hearing from Multichoice, I went to the branch in Randburg to follow up, where I was told this would be escalated. I received a phone call from a sales consultant that my bank account would be debited accordingly and I would receive the decoder in 7 days.<br> <br> This did not happen!!! after following up with Mariska Theron, she told me that my account had not been debited (with no explanation why and no response to my email regarding why this did not happen) and that my application is now expired and I need to start the process all over again, including the vetting process! <br> <br> It has been over a month of me following up with Multichoice to no avail and I am now told I need to start afresh. Completely unacceptable! <br> No one responds to emails, no one follows up. This has been a very disappointing experience.<br>