*********** service

I called multichoice on the 29 Sept requesting them 2 down grade my package to compact. I spoke to Sibongile Khumalo who assured me that it's fine nand gave the amount that was due to be payable as of Oct. I made the payment on the 2nd Oct however on the 16 Oct 15 was disconnected and when I called spoke to Zama and someone, forgot the other name who connected me and told me that whoever that supervisor was that they spoke to said they will reconcile the account and I didn't owe anything until the next month. But again on the 31st Oct disconnected n I spoke to Tshepo who also assured me n apologized that she was send an email to Sibongile to sort it out n shudnt worry. I asked her to confirm the amount. I was due to pay for Nov and I made the payment later the same day. Today I'm disconnected again n told by Theo agent that I owe re objections fees, subscription for Oct n access fees. Please tell me am I being punished for downgrading because even when I phone I'm put on hold for long. I am so disgusted at this service