TM
Thato M
1 reviews | Active since Dec 2014
18 Oct 2015, 07:49
*********** service
Morning<br> Spoke to mcmillan mabogoane asked him if they could shift my paying date to the 20th, he told he did it and i must pay 381.77 as they will add the remaining days until the 20th <br> However dis morning my dstv is suspended<br> <br> I am not happy with him at all cos he assured me that they wont cut off my services and i told him i dnt want suprises n he told me not to panic as they will move my payment date to the 20th<br> <br> So what was the point of taking my time to call n things dnt happen as promised and wats the meaning of having to pay R381.77 on the 20th wen my services are suspended
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DStv (MultiChoice)'s replyOfficial
29 Oct 2015, 15:26Hello thatohatsim86,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your query without any success.
We unable to locate your account with the information you provided. Please supply us with one of the following information in order for us to assist you accordingly.
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your query without any success.
We unable to locate your account with the information you provided. Please supply us with one of the following information in order for us to assist you accordingly.
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply29 Oct 2015, 15:26
Official
Hello thatohatsim86,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your query without any success.
We unable to locate your account with the information you provided. Please supply us with one of the following information in order for us to assist you accordingly.
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your query without any success.
We unable to locate your account with the information you provided. Please supply us with one of the following information in order for us to assist you accordingly.
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,