*********** service

On the 2nd of April I called in to activate the new Explora decoder at R499, on the same call I requested that the old decoder be cancelled, to my surprise I got an sms notifying me of a debit order amount of R1043, I called in on the 2nd of May to query this, which then I was advised that the old decoder was not cancelled but it has been now cancelled and my debit order amount rectified.. On the 3rd the debit went off for the R1043.. This infuriating because your *********** service has caused me to pay an amount I had not budgetted for. Can this be rectified by a refund of the difference or the amount be credited to my account as that old decoder has been unplugged since.