*********** service

For the last month I have had issue upon issue with DSTv. Someone at multichoice decided to change my package from premium to access without my knowledge. Then when I phoned to find out who did that. That person was nowhere to be found. I have to change my own package on the app as nobody would help with the change. I reported this to them and they phoned me back but still no resolution to this issue. Then I get a sms stating that they are suspending my package until payment has been received. Best of all I am on a debit order system. It is not my problem that they took the incorrect amount off. Then I phoned tonight to find out what are they going to do to correct this. No help from them. I now had to pay them to get my package reconnected. They were only willing to help once payment had been received. I have not dealt with such people in all my life. They are willing to help a consumer at all unless they want to.