*********** SERVICE

We have an extra view for compact dstv. Since last week we had a problem with a secondary decoder due to error 143. I contacted the dstv contact centre on behalf of my senior parents. I spoke to Nonhlanhla before 18h00 whom I explained the problem and she said she cannot the error but advise I plug in & out the decoder to no avail. Then she suggest I check connection I told her all is in order. She then said I must check the LNB I told her it's raining I can't see moreover as a lady with no knowledge how was I to know. The lady kept on putting me on hold when I got angry she said we must take the decoder to dstv outlet then I ask her why don't they dispatch a technician to check the LNB before my old and sickly parent to go there. The lady refused to also give me the ref for the call. Multichoice service is very appalling and stinking.