*********** rude misleading consultants

I have been calling dstv from the 30th December 2019 trying to solve the query but to this day no response, and what frustrating is every time I call I have to explain the same issue all over again Even though I am told they will leave a note, some consultant are hesitant to assist whereas others are very helpful.

Around late November I called in querying about something else, I was told I had a credit of R 419 not sure of the exact amount but around that, The guy gave me an option to either have it refunded on my bank acc or it will be for the next subscription, told no since multi choice is always giving me problems I rather have it as a credit the will use it for Dec payment.

So during December as far as I knew I was sorted will DSTV since we got paid earlier, by da time payment date came I did not worry. On the 30 Dec I received a message that my acc is not paid, to my surprise I called in spoke to Ashika who assured me that I should not worry about anything my account is paid and I should ignore the message, I asked her again are you sure and she assured me and gave me a ref no.

On the 1st I received a messaged that I have been disconnected, I called in spoke to a lady name Phelisa whp was very rude and unhelpful on Saturday 4 January, I called in on the same day spoke to Renovia who understood my query and told me everything will be sorted as she escalated it to the relevant people. On Monday morning I called spoke to Zoleka who also was very much helpful, where I learnt that Renovia did a manual escalation so Zoleka escalated it again and advise me to also send email on my side, which I did and got a automated response that I will be contacted within 24 hours.

That 24 hours ended last night at 9pm still no callback, this morning again I called around 11 did not get the ladies name I had to explain all over again why am I calling( which is very fustratiing) she told me to wait while she checks the follow up...I waited for almost half an hour then the call was dropped...Call back spoke to someone else after I confirmed my ID number the call was cut...called back spoke to Sinoxolo who I had to explain again the reason for my call.. also put me on hold like forever... then told me it been sent for follow up, I asked to speak to the team leader she told me I will have to wait for about half an hour to speak to the team leader, I then told her I cannot wait since I always call you guys using my airtime leaving all my details but I do not ever get a call back. when will I ever get assistance, why was i **** to by the consultants, What the reason of saying the calls are recorded if You guys do not go back and listen to it? As a multi choice customer for years what do I du regarding this matter, cause honestly speaking it FRUSTRATING and I am sick and tired of explaining the same issue.

Lastly, how come we do not have the access to speak to the managers or finance department?