***********, Rude and Uneducated Staff

<p>I topped up my box office account on Saturday, 1 July 2017, via the Box Office website. By Sunday the money still didn't reflect so I called DSTV. The first service agent was rude, unprofessional and all she could say was "I don't know". Put me on hold without informing me and left me there. I called again, was told the money might reflect in 72 hours, which it has NEVER done before - it has always gone in immediately. I then laid a complaint with the Supervisor about Gladnys and was informed she would phone to apologise. Still waiting for the call. Better still, money is out of my credit card but still no box office. I then get a call asking why I gave DSTV such a bad survey rating. I explain the story. Get told they will sort it out. Sent them a snapshot of the payment that has gone off my credit card. Now that is not good enough. They want my full bank statement, full proof of payment, who I made the beneficiary name in, etc. I TOLD THEM HOW MANY TIMES I WORKED THROUGH THEIR BOX OFFICE ACCOUNT, NOT VIA MY INTERNET BANKING! YOU SAY "TOP UP", YOU PUT IN AN AMOUNT, PUT IN YOUR CREDIT CARD DETAILS, GET A SMS TO SAY THE PAYMENT HAS BEEN MADE. NOT HARD TO UNDERSTAND!!! Still awaiting a report of where my money is. This is now the fourth person I am basically dealing with. Why do we have to work with such uneducated and incompentent people? How can these people not know their own systems? Why is it so hard to understand customers?</p>