***********, repeat of bad service every month... Embarrassment

<p> </p> <p> </p> <p>Let me start by saying a few things that happen on a monthly basis now.....</p> <p>1. I phone in every month for the same problem,</p> <p>2. By phoning in to sort out errors and or billing another query follows with another phone call due to staff that creates problems. </p> <p>3. The supervisor is NEVER available. They are always in a meeting and or busy and or will always phone back.... I am still waiting..... (I spoke to one supervisor and nothing came from the phone call except an account of R8200. </p> <p>4. I spend each time phoning in to speak more than 25min on the line for call centre staff to "sort out" just to give another reason for me to phone in. </p> <p>5. When I upgrade and or down grade a package a have to phone in again cause there is error codes.</p> <p>6. My account is always in negative.... Yet again I have to phone in again. I had account from almost R9000.</p> <p>7. "The system" creates errors on my profile and yet again I have to phone in.</p> <p>8. I can’t use service online (self-help) because my account is negative. </p> <p>9. I can’t phone because well it creates more problems </p> <p>10. If I put it on Facebook the staff say I have to pay the money owing for viewing pleasures.</p> <p>11. I can’t email because a reply takes up to 4 days for them just to say I need to reboot my system.</p> <p>12. I spend more money on airtime to speak to the call centre agents then all my services since I had DSTV.</p> <p>13. Sometimes you are so busy that you listen to all the option just to get cut before speaking to someone.</p> <p>This is only a few problems I have with DSTV. Each time the call centre staff creates another reason for DSTV to be embarrassed of the service they provide. From billing to access for xtra view to pvr etc problems I had. The only problem I did not have was Box Office. </p> <p>Each time I phone in I have to explain the same thing again and each time staff ask the same questions again..... Today again same thing. I asked the call centre agent what will he do different that several other staff did not do.. He could not answer. </p> <p>When I get frustrated and ask to speak to the supervisor they all say I have to explain why I need to speak to them and if I do they say that the supervisor is busy and or meeting and or they don’t see one now but someone will phone back. </p> <p>And all that the staff say is we regret to hear of your frustration…… Just to frustrate me more. </p> <p>Hopefully the call centre agent from today will sort out my account so that I don’t have to phone in next month again. </p> <p>I want to upgrade DSTV but how can I if I receive service like this. Last time I upgraded to full service it created more problems and it cost me more than just the premium.. Phone calls alone was R 300, just for that day alone. </p> <p>Management are you aware that this is happening!!!! I am only one subscriber. You are losing business cause of this service you provide. </p>