*********** pricelock

I am still complaining about the very same problem that i had reported last. Why am i being charged R1053.17? I made it clear last that I am not on price lock i am also not using explorer decoders. Only yesterday again my services were cancelled i had to make a call for you guys to connect me again. The agent that i spoke to yesterday her name is Nontethelelo told that the contract has not yet canceled and she will escalate the matter to Pricelock since they dont have direct line. My concern is how long will i continue with this nonsense? Should i cause commotion first before my problem can be resolved.