*********** Portia and Lonwabo who couldnt help add Showmax

Good Morning I had such a horrible service yesterday. I contacted DSTV trying to add Showmax and to my surprise none of the consultants knew exactly how to assist. I spoke to Lonwabo who was useless, dropped the call and then called again, got through to Portia who was even worse. What was suppose to be an easy and seamless process ended up costing me R225.00. Portia led me to losing R225 instead of a mere R49.00.

When she realised what she had instead of showing remorse point me in the right direction or getting her Senior involved -she turned around and said they did not deal with Showmax something she could have said in the beginning. Not even once did she say she was sorry even when I tried to explain to her that she had taken my last money in January she didn't care. There was a baby screaming behind her. She seemed rather busy. How do you sell a product that you not fully trained on. When I asked how I will be refunded , she had no idea. Totally ***********.

Why even advertise a product you are less informed with. I want my refund and showmax added correctly.