***********, poor service delivery, frustrated, on the verge of cancelling!!!

I took out the DSTV Pricelock Package for R499 during April this year. According to the agent, the installation fee is included in the package. Due to our complex rules, we did not have the installation done as we privately purchased the multiswitch. The agent explained that due to not having the installation done, my premium would drop to +/- R420. Since then, DSTV still charges me the full premium (R499). Furthermore, i explained that my account needs to be debited at the end of each month and i still get debited in the middle of the month. I have called DSTV numerous times, sometimes they say the issue is resolved, then they say they've switched to new systems (as if that's my problem) and the most promising one was last week when the agent promised me that the finance team will contact me within 30 mins (Hours and days later.. still waiting). I have been patient for months with DSTV and i am so frustrated to the point that i would rather cancel and pay the same premium for WIFI. I will be anxiously waiting and keeping my fingers crossed for someone to read this and resolve this issue. Reference ***-C1