***********- poor service

still waiting for the manager/supervisor to get back to me after i called due to suspended services, which i was told i never paid / insufficient funds on my bank account. Dstv never debited and the was no reversal of money i did,as their agent said i reversed money. i pulled a bank statement and no attempt in debiting was done. my balance yesterday was R 1010, today is reflecting R998.31 however on the statement sent opening balance is R22.