***********/ Poor customer service

I received a sms this morning saying that my account have been credited. l then phoned again this morning and spoke to a Nonhlahla..she told me i dont have to pay the end of the month my account have been credited. I told her i didnt give dstv permission to do that i want my money back in my account..you deducted my money that belongs to me. Who gave you the right to just decide to credit my account. She then put me on hold for almost 12minutes until i had to hang up. This is un unexceptable i want my money today stil...your service is terrible. How can you treat your customers like this. Who gives you the right to do this.