*********** Policies of DSTV

I'm very disgusted at how this company unfairly treats its clients. My mother paid her dstv account on the 2nd on this month(September) - 2 days after her original payment day- while her services where still on. This morning she wakes up to realise that her services has been suspended. When I call to inquire I am been given 2 useless excuses. 1 they can't track down the proof of payment, even after I have sent it twice already today. 2 if they track down the payment they will not connect the services because of the R50 reconnection penalty is not paid. So she has to pay the R50 penalty on top of the payment she made when the services where not disconnected. How does she pay R50 penalty for the services that where not disconnected when she paid. It is not her problem dstv can't do their job and locate client's payments on time. I now see why people are leaving dstv these days.